Note: ProtonMail does not offer any form of automatic forwarding or routing that will allow you to forward a custom email address in to Help Scout. Send Contact Form Submissions to a Mailbox.Import Emails or Tickets Into Help Scout.See Import Emails or Tickets Into Help Scout for more help with that. Note: You can also import email history from a Google Workspace inbox. A Host (Bluehost, Namecheap, GoDaddy, etc.)įorward or redirect from an Email Provider.An Email Provider (Gmail, Office 365/Outlook, etc.).How you set up forwarding or redirection will depend on where your email is coming from, so let’s start there: You may need to reach out to your IT team or email admin to have them add and to your allowed senders list and try again! Help Forwarding or Redirecting From Your Provider Where is your email today? If you have not received the code within 15 minutes, check any Spam or Junk Email folders or quarantines your provider may have in place. Note: The confirmation code is sent immediately but can take up to 10-15 minutes to arrive, depending on your email provider. Then head to your provider to set up the forwarding or redirection to get your email over to us, and you're all set!

Enter the code you receive and click Confirm. If you've previously connected a custom address, you'll see that Connected Email Address with the option to Change it instead.Įnter the address you'd like to use, and click Send Code.Ĭheck your email at your email provider for this address to obtain the code. If you're connecting a new custom address, click Click Connect it now. If you're adding an alias to an existing custom mailbox setup, just copy the Mailbox Address there and head to your provider. Head to Manage > Mailbox(es) and choose the Mailbox you are working with.

Help Forwarding or Redirecting From Your Provider.

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